PETALING JAYA, December 2nd, 2023 – Sam Hin Motors Enterprise Sdn Bhd proudly announces its outstanding achievement in the prestigious 9th annual Hino Total Support Contest, hosted by Hino Motors Sales (Malaysia) Sdn Bhd. The event, held at Hino Malaysia’s Petaling Jaya headquarters, witnessed the participation of 95 skilled contestants from 15 Hino authorized dealers’ companies, showcasing exemplary commitment and dedication.
Themed “Best in Town,” this year’s contest focused on elevating business practices centered on “Maximize Vehicle Up-Time” and “Minimize Vehicle Lifetime Cost,” embodying the core values of Hino Motors. Within the five contest categories—Sales, Services, Spare Parts, Customer Success Operation (CSO), and the new “Best in Town” category—Sam Hin Motors Enterprise Sdn Bhd emerged triumphant as the 1st runner up.
At the heart of their success lies a steadfast commitment to customer-centric practices. Sam Hin Motors’ approach revolves around continuous engagement with customers, aiming to understand their evolving needs while actively soliciting and implementing feedback. Noteworthy initiatives include the enhancement of facilities for customer comfort and convenience, coupled with comprehensive post-service surveys aimed at ensuring utmost satisfaction.
“Our continuous dedication to engaging with customers, improving our facilities, and implementing Kaizen methodologies underscores our unwavering commitment to customer trust and satisfaction,” remarked [Billy Tan], [General Manager,Melaka] at Sam Hin Motors Enterprise Sdn Bhd.
The Hino TS Contest not only celebrates excellence but also recognizes the contributions of dealers who consistently go above and beyond in supporting customers across all phases, from sales to after-sales service. Sam Hin Motors’ achievement underscores their dedication to upholding the standards of Total Support within the Hino community.
With this impressive win, Sam Hin Motors Enterprise Sdn Bhd reaffirms its pledge to raise the bar in customer satisfaction, setting a benchmark for customer-centric practices within the commercial vehicle industry.
